Privacy Policy for Sevixo

Last updated: 8 February 2026. Effective for: The website https://www.sevixo.in / https://sevixo.in and the Sevixo mobile application (“App”) (together, “Services”). The Services are operated by Sevixo (“we”, “us”, “our”). By using our website or App, you agree to this Privacy Policy. Use of our Services is also governed by our Terms and Conditions . If you do not agree, please do not use our Services.

1. Information We Collect

We may collect the following:

• Account and profile: Name, email address, phone number, profile photo, and any details you provide (e.g. qualifications, experience) when you register or use the App or website.

• Location: Approximate or precise location when you use location-based features (e.g. finding service providers within a radius). You can control this through your device settings.

• Usage and device: Device type, operating system, app version, IP address, how you use the App or website (e.g. pages visited, features used), and similar technical and usage data.

• Communications: Messages and other content you send through our chat or contact forms.

• Payment: We do not store your full card or bank details. Payment processing is handled by Razorpay. We may receive and store transaction IDs, payment status, and subscription-related information (e.g. plan, expiry) to provide the Services.

• Other: Any other information you voluntarily provide (e.g. in support requests or feedback).

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services (e.g. matching service seekers with providers, subscriptions, chat).

• Verify identity and manage your account.

• Process payments and manage subscriptions (via Razorpay).

• Send important service-related communications (e.g. account, security, subscription).

• Respond to your queries, complaints, or support requests.

• Comply with applicable laws and protect our rights and the safety of users.

• Analyse usage (e.g. via analytics) to improve our Services.

We do not sell your personal information to third parties for their marketing.

3. Legal Basis and Consent (India)

We process your data:

• With your consent where required (e.g. when you register, enable location, or agree to this policy).

• To perform our contract with you (e.g. providing the App and subscriptions).

• For our legitimate interests (e.g. security, fraud prevention, improving Services), where such interests are not overridden by your rights.

• To comply with legal obligations under Indian law (including the Information Technology Act, 2000 and rules thereunder).

Where consent is required by law, we will seek it clearly. You may withdraw consent where applicable, subject to our need to retain data for legal or contractual reasons.

4. Sharing of Information

We may share your information only in these cases:

• Service providers: With trusted partners who help us run the Services, such as:

• Google / Firebase (hosting, authentication, database, storage, analytics).

• Razorpay (payment processing).

• Cloud or hosting providers that process data on our instructions and under strict confidentiality.

• Legal and safety: When required by law, court order, or government request, or to protect the rights, safety, or property of us, our users, or the public.

• Business transfer: In case of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

• With your consent: Where you have given clear consent for a specific sharing.

We do not sell or rent your personal information to third parties for their marketing.

5. Data Retention

We keep your information only as long as:

• Needed to provide the Services and fulfil the purposes in this policy.

• Required for legal, tax, or regulatory compliance (e.g. under Indian law).

• Needed to resolve disputes or enforce our terms.

When we no longer need it, we will delete or anonymise it in a secure manner, except where we must retain it by law.

6. Security

We use reasonable technical and organisational measures (including secure connections, access controls, and trusted partners such as Firebase and Razorpay) to protect your data against unauthorised access, loss, or misuse. No system is completely secure; we ask you to keep your account credentials safe and to report any suspected misuse.

7. Your Rights (Including Under Indian Law)

Subject to applicable law (including the Information Technology Act, 2000 and rules), you may have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Ask us to correct inaccurate or incomplete data.

• Deletion: Request deletion of your data, where we are not required to retain it by law or for legitimate business needs.

• Withdraw consent: Withdraw consent where processing is based on consent (e.g. marketing), without affecting the lawfulness of earlier processing.

• Data portability: Where technically feasible, receive your data in a structured, commonly used format.

• Grievance: Lodge a complaint with us or with the relevant authority under Indian law.

To exercise these rights, contact us using the details in the Contact Us section below. We will respond within a reasonable time as required by applicable law.

8. Children

Our Services are not directed at anyone under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us and we will delete it.

9. Third-Party Links and Services

Our website or App may contain links to third-party sites (e.g. Google Play, social media). We are not responsible for their privacy practices. Please read their privacy policies before sharing any data with them.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies for essential operation, security, and analytics. You can control cookies through your browser settings. Disabling some cookies may affect how the website works.

11. International Transfer

Your data may be processed in India and, where our service providers (e.g. Google, Razorpay) operate, in other countries. We ensure appropriate safeguards (e.g. contracts, standards) where required by law for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the “Last updated” date. For significant changes, we may notify you via email or a notice in the App or website. Continued use of the Services after changes means you accept the updated policy.

13. Contact Us and Grievance Officer

For any privacy-related requests, questions, or complaints: Sevixo, Golden Park Residency, SR Layout, Bangalore – 560066, India. Email: support@sevixo.in If we designate a Grievance Officer under Indian law, we will publish their contact details here. You may contact us at the above email for any grievance related to data processing.